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The IUP Journal of Knowledge Management

Oct'15
Focus

According to psychologists, there are two different underlying goals that people pursue in achievement situations (Sujan et al., 1994). They are—learning goal and performance goal.

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The Relationship Between Learning Orientation and Business Performance: Do Smaller Firms Gain More from Learning Orientation?
Performance Management and Innovative Human Resource Training Through Flexible Production Systems Aimed at Enhancing the Competitiveness of SMEs
Understanding Researchable Issues in Knowledge Management:
A Literature Review
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The Relationship Between Learning Orientation and Business Performance: Do Smaller Firms Gain More from Learning Orientation?

--Sandeep Vij and Rayees Farooq

The purpose of this study is to measure the relationship between learning orientation of firms and their business performance. It also explores the moderating effect of firm size on relationship between learning orientation of firms and their business performance. The study was conducted on manufacturing and service sector firms from the State of Punjab, India. Self-developed non-disguised questionnaire has been used for the study. A purposive sample of 278 key informants (senior level managers who have insight about learning orientation and performance status of the firm) was used. Exploratory and confirmatory factor analyses were used to validate the learning orientation and business performance scales. The hypotheses were tested using multi-group moderation and structural equation modeling. The study shows that learning orientation has significant positive effect on business performance. The results have indicated that firm size (based on investment) significantly moderates the relationship between learning orientation and business performance. The findings of the study are relevant for practitioners as well as researchers. Practicing managers can gain insights from the suggested learning orientation and performance relationship, especially when they are engaged in small cap firms struggling to compete with relatively established businesses. Future researchers can use the scales developed in this study. The study contributes to the knowledge management literature by providing empirical evidence for relationship between learning orientation and business performance.

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Performance Management and Innovative Human Resource Training Through Flexible Production Systems Aimed at Enhancing the Competitiveness of SMEs

--Nunzio Casalino, Maurizio Cavallari, Marco De Marco,
Maria Ferrara, Mauro Gatti and Cecilia Rossignoli

In the current knowledge economy, companies need to develop competitive advantages based on an adequate and intensive use of innovation processes and Information and Communication Technology (ICT) that are becoming essential elements of business success in today’s European market. The purpose of this paper is to introduce and discuss the benefits of online training on automation and innovation fields and try to explain their organizational impact on Small and Medium-Sized Enterprises (SMEs). Besides, it tries to understand the main barriers to SMEs with respect to the realization of their innovative potential and their capacity to improve internal processes by ICT adoption and organizational change. They are becoming particularly important for achieving greater productivity, lower operational costs, and higher revenues (usually characterized by reduced access to external finance, unavailability of wider distribution channels, low internationalization, etc.). The goal of the paper is also to synthesize the experience and the benefits of e-learning and of a specific professional environment in the training process. The described project provides training contents to enhance the participants’ background and some innovative simulations to improve effectively the specialized knowledge of the employees on industrial automation systems.

Understanding Researchable Issues in Knowledge Management: A Literature Review

--Sanghamitra Brahma and Sumita Mishra

Knowledge and Knowledge Management (KM) practices have been recognized as valuable means for tapping collective intelligence and skills of employees to create greater organization knowledge. Further, promoting conducive work culture improves productivity and enhances performance. Researches, both industrial and academic, have been undertaken to explore KM concepts, frameworks, technologies, applications, knowledge-based work culture, etc. This paper explores the development of KM through review and categorization of research papers published during the past 15 years into seven broad categories. The categories have been chosen to track the development in the field of KM from basic, foundational research to integrated research with the areas of Organization Culture (OC) and Organization Performance (OP). The objective of the researcher is to identify and define significant gap in the existing literature and suggest a direction for future research.

Book Review
Knowledge Creation and Management: New Challenges for Managers

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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